(a) information collected by third party Apps, platforms and/or applications ("Third Party Apps") which we do not control;
(b) information collected by Third Party Apps which you access via links on the App ("External Apps"); or
(c) banners, sweepstakes and other advertisements or promotions on Third Party Apps that we may sponsor or participate in.
By using the App or providing us with any information, you: (a) acknowledge that the App is subject to the laws of India, (b) consent to the collection, processing, maintenance and transfer of such information in and to India and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
3. Information collected
A. Information you give us directly
We may collect information directly from you when you provide us with personal information, e.g. when you open a new account on the App, register for prize draws or competitions, sign up to receive information, book an experience using the App, fill out a survey, or make a comment or enquiry. The types of information we may collect from you directly include your:
(e) Mobile or Telephone number;
(f) Credit card or other payment information;
(h) Date of birth;
(j) User-generated content, posts and other content you submit to the App;
(k) Chats or other communication with other users, service providers, Venue Owners, or Customer Support; or
(l) Any other personal information you voluntarily provide to us.
B. Information we collect automatically when you use the App
(a) Information about the type of browser you use;
(b) The search terms you have looked up and results you selected;
(c) How long you used our Services and which features you used; the ads you clicked on;
(d) Communications between you and other users through our Services; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services;
(e) If you make purchases or bookings through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions;
(f) Your preferences and settings such as time zone and language;
(g) Details of the app pages you have viewed;
(h) IP address;
(i) The hyperlinks you have clicked;
(j) Your username, profile picture, gender, networks and any other information you choose to share when using Third Party Apps (such as when you use the "Like" functionality on); or
(k) The Apps you visited before arriving at the App.
4. 4. Use of Information
We may use your personal information collected by us to:
(a) Improve our services and your experience on the App.
(b) Evaluate the use of the App, as well as its products and services.
(c) Analyze the effectiveness of our advertisements, competitions and promotions.
(d) Personalize your App experience, as well as to evaluate (anonymously and in the aggregate) statistics on App activity, such as what time you visited it, whether you have visited it before and which App referred you to it.
(e) Make the App easier to use and to better tailor the App and our services to your interests and needs.
(f) Help speed up your future activities and experience on the App. For example, the App can recognize that you have provided your personal information and will not request the same information a second time.
(g) Collect information about the device you are using to view the App, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal information so as to ensure that the App presents the best web experience for you.
(h) To contact you regarding services which may be of interest to you, provided you have given us consent to do so, or you have previously requested a service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
(i) Offer you the opportunity to take part in competitions or promotions.
(j) Provide you with information, products or services that you request from us.
(k) Respond to your queries or comments.
(l) Processing applications and transactions.
Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfill that purpose, unless we have to keep it for a legitimate business activity or legal reasons. Please note that in order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.
5. Sportido account
When you create a Sportido account, we will set up a Sportido account profile page for you. Your Sportido account profile page will include your first name and last name. You can select the other items of personal information that you wish to be included in your Sportido account profile page – including, but not limited to, a profile picture. We will display your profile information in your Sportido account profile page publicly via the App, and, with your prior permission, on Third Party Apps. Any information you choose to provide as part of your profile information will be publicly visible to all Sportido Users and consequently should reflect how much you want other Sportido Users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage members to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your profile information at any time.
7. Sharing of information
For the purpose of facilitating the booking of an Activity, Sportido shall share the following information with the users on the App:
(d) Location (not exact address)
(e) Details of the listed Experience including locations covered, time taken, event-by-event breakup of the proposed Experience.
(f) Questions asked on the App/answers given/cities visited and any other information you fill up
(g) Your App consumption information e.g. likes, votes, answers, questions, shares, booked activities etc. As a general rule, we do not share your personal information with any third party. However, we may share your personal information with trusted third parties, such as:
(h) Our advertising, marketing and promotional agencies to help us deliver and analyze the effectiveness of our advertising campaigns and promotions.
(i) To contractors, advertisers/service providers and other third-parties whom we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
(j) Third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product that you have ordered.
(k) Outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.
(l) Law enforcement or government authorities where they have followed due legal process to request us to disclose the information.
(m) Third parties who wish to send you information about their products and services, but only if you have given us consent to do so.
(n) Third party service providers which provide services to Sportido such as data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies (e.g., companies that coordinate mailings).
(o) Our affiliates and other divisions in our company which may be located in or outside India.
(p) We may also share your personal information with companies, organizations or individuals outside of Sportido, if we believe that disclosure of such information is necessary for legal reasons. Such reasons include to:
(r) Conduct investigations into possible breaches of applicable laws.
(s) Detect, prevent and protect against fraud and any technical or security vulnerabilities.
(t) Comply with applicable laws and regulations, co-operate in any legal investigation and meet enforceable governmental requests.
8. Sharing of information with Venue Owners & Service Providers
If a venue owner, or other service provider configures or posts a listing about an activity or a service (“Activity”), we may publish that listing publicly via the App and may enable third parties to publish your listing on their Apps through the use of an HTML "widget". We may also display the geographical details of your Activity in the form of a map so that potential Users can see the general area and neighborhood of your Activity, but the actual details of the location will not be disclosed. If you request to make a booking via the App, Sportido may share the following information about you with the provider: your first and last name and contact information such as phone number/email address and a link to your Sportido account profile page. All of this information will enable the provider to contact you in relation to the booking of an Activity.
9. Analytic service
To help us better understand your use of the Services, we may use third-party web analytics on our Services. These service providers use the sort of technology described in the "Automatically-Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services.
10. User-generated content
11. Security precautions
Our App maintains stringent security measures in place to protect the loss, unauthorized use, disclosure, destruction and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against such unauthorized access. However, no electronic data transmission or storage of information can be guaranteed to be absolutely secure. Please note that we cannot absolutely ensure or warrant the security of any information that you transmit to us. Sportido restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you, and those persons who are authorized to have access to such information.
12. Transfer of information
With your consent we may post your testimonial on our App or website along with your name. If you want your testimonial removed please contact us.
14. Choice / Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing related) communications from us on behalf of our partners, and from us in general. Any direct marketing communications that we send to you will provide you with the information and means necessary to opt out of receiving such communications.
15. Your privacy rights, choice and access
If you wish to modify, verify, correct, delete, or update any of your personal information collected through the App, you may edit your profile preferences or contact us in relation to the same. In accordance with our routine record keeping, we may delete certain records that contain personal information you have submitted through the App. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us in relation to the same. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
16. Other Apps
17. Changes and policy updates
18. Applicable Law
19. Grievance Officer
In accordance with the Indian Information Technology Act, 2000 and applicable rules / regulations prescribed thereunder, the name and contact details of the Grievance Officer are as follows
Name: Neeraj Aggarwala
Phone: +91 (0)11 3958 7355
Email: [email protected]
Time: 11AM-4PM – Monday to Friday (Public holidays and company holidays excluded)
The grievance officer shall also act as the data protection officer.
20. Other Important Information
Location of Data: Some of the Company Services are hosted in and managed outside of India and in dealing with Company, you consent to having any personal information accessible from or transmitted outside of India.
Remember that even after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security or other policies. We do not always completely remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.
EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:
• Right to information - including contact details to the grievance officer / data protection officer the purposes for processing Personal Information and the rights of the individual.
• Right to access the personal information that are processed
• Right to erasure (”Right to be forgotten”)
• Right to rectification
• Right to restriction of processing
• Right to data portability of the Personal Information supplied to Sportido by the EU resident
• Right to object (opt-out) to processing (unless Sportido otherwise has compelling legitimate grounds)
EU residents can exercise these rights by raising a request directly with us.
21. Contact us
If you have questions or concerns regarding your privacy, please contact Sportido directly at
[email protected] Otherwise, you can contact us at the following address:
IDO Sport Pvt. Ltd. at S-131, Lower Ground Floor, Panchsheel Enclave, New Delhi - 110017.